Aardwerc Digital


Photography & Web Services

Delivery Information


When will my order be shipped?

We aim to dispatch all orders within 24 hours Monday to Saturday. During busy periods if we do not have the print in stock, the expected turnaround time may be 1-3 days.

Delivery Charges

Please be aware delivery times are estimates only, and we cannot accept responsibility for delays caused by postal services, including customs procedures in the case of overseas buyers

Buyers are liable for customs and duty fees applied locally in any delivery territory outside of the EU. It is customers’ responsibility to meet any domestic requirements regarding these fees, and we advise you to check with your local customs office if you are in any way unsure of your obligations. We are not responsible for any orders returned due to unpaid customs fees and are unable to issue refunds under these circumstances



Returns Information


Return & Exchange Policy

If you are not 100% satisfied with your purchase you are welcome to return your goods, providing they are unused, in original condition with all tags attached, and are in undamaged original packaging. Please notify us that you wish to do so within 14 days of receipt of your order.

Buyers are responsible for return shipping charges with the exception of faulty items. For your protection, please be sure to return your goods via recorded or registered post.

Exchanges

We are happy to hold an in stock replacement item of your choice until your original item is returned. Your replacement item will be shipped within one working day of receipt of your returned item.

Refunds

For a full refund please fill out the returns form included with your order. If you did not receive a returns form, please contact us via email.

Our returns address is Aardwerc, 14 Saint George, Llanelli, Carmarthenshire, UK, SA15 1JE

For returns queries please contact us at garry@aardwerc.co.uk

Cancellations

Should you change your mind about a purchase we are happy to cancel your order for you providing your item has not yet been shipped. If you wish to cancel your order please contact us as soon as possible at garry@aardwerc.co.uk