Aardwerc Digital


Photography & Web Services

Terms and Conditions

These are the terms and conditions on which we agree to supply to you products ordered on our website www.maskeraid.co.uk. Please read these terms carefully before placing your order.

  1. Contact
    1. How to contact us. You can contact us at sales@maskeraid.co.uk, or by writing to us at 14 Saint George, Llanelli, Carmarthenshire, UK, SA15 1JE.
    2. How we may contact you. If we have to contact you we will do so by telephone, email, or if no other contact can be made by post, using the contact details you provided to us when placing your order.
  2. Your order
    1. How we will accept your order. Our acceptance of your order will take place when we email you with order confirmation.
    2. Order fulfilment. If we are unable to fulfil your order for any reason, we will inform you of this as soon as possible and will refund any monies paid. This might be because we have sold out of a product or because we have identified an error in the price or description of the product.
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  3. Our products
    1. Availability. We will endeavour to ensure that the website does not have any technical problems and that products displayed are available. In the unlikely event that your ordered items are unavailable we will notify you as soon as we can.
    2. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on individual monitor settings and which operating system your computer or mobile device uses. We endeavour to make sure all of our images are as true to the actual product you are purchasing as possible, but we can’t guarantee a perfect match every time due to variations in home monitor set ups and operating systems.
  4. Delivery
    1. We are not responsible for delays outside our control. If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. In the event of a lengthy delay in dispatch time you can contact us to cancel your order.
  5. Price and payment
    1. Paying for your order. The price of the order will be in pounds sterling and will be indicated during the order process. We accept payment for orders by PayPal. Payments made to us will show on your statement as paid to WI Group Inc. Maskeraid.
  6. Returns policy
    1. Returns. If you are not 100% satisfied with your purchase you are welcome to return your goods, providing they are unused, in original condition with all tags attached, and are in undamaged original packaging. Please notify us that you wish to do so within 14 days of receipt of your order.

      Buyers are responsible for return shipping charges with the exception of faulty items. For your protection, please be sure to return your goods via recorded or registered post. For hygiene reasons we are not able to accept returns for items that have been worn due to the nature of our products.

      For a full refund please fill out the returns form included with your order. If you did not receive a returns form, please contact us via email at sales@maskeraid.co.uk. Our returns address is Maskeraid, 14 Saint George, Llanelli, Carmarthenshire, UK, SA15 1JE. You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return.
    2. Exchanges. We are happy to hold an in stock replacement item of your choice until your original item is returned. Your replacement item will be shipped within two working days of receipt of your returned item.
    3. What happens if a product is incorrectly priced. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
  7. Your additional statutory right to cancel the contract.

    If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above). You may choose either method to return orders.

    If you are a non-EU customer, this cancellation right is not available to you. Please use our returns policy.

    1. Cancelling your order before dispatch. You may cancel your order before it is dispatched by contacting us via email at sales@maskeraid.co.uk.
    2. Cancelling your order after delivery. If your order has already been received, you have a legal right to change your mind within 14 days after the day on which the products come into your possession and receive a refund. The following terms apply to this cancellation right:

      (a) How to cancel. To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email using sales@maskeraid.co.uk

      (b) Returning the cancelled order. You must return the product to us in perfect original sale-able condition in the original packaging and with all tags attached within 14 calendar days of telling us you wish to cancel, by returning the product by post to: Maskeraid, 14 Saint George, Llanelli, Carmarthenshire, UK, SA15 1JE. You are responsible for any return shipping charges. For your protection, please be sure to return your products via recorded or registered post.

      (c) How we will refund you. We will refund you the price you paid for the products. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

      (d) When we will refund you. We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you. We cannot refund for returned items not received, and for your protection please be sure to return your products via recorded or registered post.

  8. Queries and complaints
    1. How to tell us about problems. If you have any queries or complaints about the product, please contact us. You can email us at sales@maskeraid.co.uk.
  9. Your legal rights
    1. Your legal rights. You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
  10. Privacy
    1. Your information. Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information will do so in accordance with this privacy policy. When you place an order we will store your e-mail address along with any other information you may provide. When you make a purchase or enquiry we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address. We do not share your information with other companies outside of our group.
    2. How it may be used. We will use your information for the purpose of providing you with information about our services, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.
    3. Cookies. We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we may link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Last Updated April 2017