These are the terms and conditions on which we agree to supply to you products ordered on our website www.maskeraid.co.uk. Please read these terms carefully before placing your order.
If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above). You may choose either method to return orders.
If you are a non-EU customer, this cancellation right is not available to you. Please use our returns policy.
(a) How to cancel. To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email using firstname.lastname@example.org
(b) Returning the cancelled order. You must return the product to us in perfect original sale-able condition in the original packaging and with all tags attached within 14 calendar days of telling us you wish to cancel, by returning the product by post to: Maskeraid, 14 Saint George, Llanelli, Carmarthenshire, UK, SA15 1JE. You are responsible for any return shipping charges. For your protection, please be sure to return your products via recorded or registered post.
(c) How we will refund you. We will refund you the price you paid for the products. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(d) When we will refund you. We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you. We cannot refund for returned items not received, and for your protection please be sure to return your products via recorded or registered post.
Last Updated April 2017